The Help Center is available to provide assistance during the following days/hours:

Fall/Spring (when classes are in session)

Monday - Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM

Fall/Spring (when classes are not in session)

Monday - Friday 7:30 AM - 5:00 PM

Summer

Monday - Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 3:00 PM
Student studying

COVID-19 Internet Service Provider Discounts

Learn more about (ISP) Internet Service Provider discounts available to Loyola Students.

Discounted Home Internet Service Offerings: COVID-19

Technology Services Online Learning & Remote Work Information

While the University campuses are closed and all classes are online, Loyola has expanded our support options for faculty and students:  


Online Course Technology Support (Moodle, Zoom, Panopto, etc. & student support)  

Visit:  loyola.edu/onlinesupport  
Chat: 9am – 9pm ET, 7 days a week
Phone: 9am – 9pm ET, 7 days a week
Email: 24 hours, 7 days a week

Loyola Help Center (Hardware requests, Password resets, student tech support) 

Visit: ots.loyola.edu
Call:  410-617-5555
Email: ots@loyola.edu 
Monday - Thursday - 7:30am - 7pm
Friday - 7:30am - 5pm
The Help Center is currently closed for walk-in traffic.  If you are having a problem with your Loyola device, please contact the Help Center via email or phone to set up an appointment with a technician.

  
Office of Digital Teaching and Learning (Online teaching tips and troubleshooting) 

Visit:  loyola.edu/odtl 
Email:  odtl@loyola.edu 

Technology Guide to Working Remote

Working Remote FAQs

 

Training Resources

Visit our training page to learn more about the Employee Technology Training Center for faculty, staff, and administrators.

For Technology Training questions, please contact training@loyola.edu, extension 2654

View Training Calendar     Register for Courses      LinkedIn Learning