Knowledge Base

Categories (12)

Software Applications

Learn more about the various software applications supported by the university.


Learn how to use email at Loyola, create a signature and more.

File Storage & Sharing

Learn more about file storage and sharing with Microsoft Teams, OneDrive for Business and MyWorkDrive.

Start below by selecting the file storage application of your choice:

Telephone & Voicemail

Learn how to access your telephone and voicemail at Loyola

Wi-Fi & Networking

Learn how to access Wi-Fi while on campus and visiting other universities.

Classroom Technology

Learn how to use technology in the classroom


Learn how to print, locate a printer and the costs associated with printing from a Loyola printer on campus.

Security & Privacy

Learn about (MFA) Microsoft Multi-Factor Authentication, email encryption, anti-virus software, and cybersecurity best practices.


Learn more about how to get started with XFINITY On Campus, explore features, how to watch, learn basic troubleshooting, FAQs and about optional upgrades.

Start by selecting a category below to learn more:


Information and resources for the University community regarding accessibility and creating accessible materials.

Project Management Office

Learn more about the Technology Services Project Management Office.

Technology Policies, Guidelines, and Standards

Learn more about Loyola technology policies, guidelines, and standards.

Articles (9)

Pinned Article Inside Loyola Portal

Overview of Inside Loyola and changes effective 6/7/21

Pinned Article Technology Guide for Working Remote

This document outlines the technology needed to create a successful remote work environment.

Pinned Article Working Remote FAQs

This article discusses Loyola's recommendations for working remotely

Announcements from Technology Services

This article keeps a transcript of the various announcements made by Technology Services.

AWS Educate

Loyola University Maryland is an AWS Educate institution. AWS Educate is Amazon’s global initiative to provide students and educators with the resources needed to accelerate cloud-related learning endeavors. AWS Educate is an academic gateway for the next generation of IT and cloud professionals. This program provides students and educators with the resources needed to help power the entrepreneurs, technologists and researchers of tomorrow.

Discounted Home Internet Service Offerings: COVID-19

In response to the Coronavirus pandemic, several internet and telecom service providers have pledged to offer free access to the internet or increased data allowances to ensure people can get online during this unprecedented time.

Merging Duplicate Records in Colleague

When duplicate records in Colleague are identified, the user who identified the records needs to contact other offices to merge their data onto a single record. After this data has been merged, the identifier creates a Help Desk ticket for Tech Services to finish the merge process.

Online Meeting Best Practices

There are several things to consider when you are preparing, hosting and attending an online meeting. Find best practices for preparing, hosting and attending an online meeting in your preferred platform.