Working Remote FAQs

Please monitor Loyola’s coronavirus webpage for the most up-to-date information. Questions should be sent to


As we prepare for larger-scale academic and business continuity efforts, Technology Services has assembled a list of Frequently Asked Questions to guide you as the potential need for remote work increases.

Learn more about Loyola University's Technology Guide to Working Remote

I have never worked remotely, what are the most important things to know?

Working remotely is very similar to working in your office, except for the work being from the comfort of your home. You will have access to many of the applications you use daily on campus. The primary difference when teleworking relates to how you and your colleagues choose to communicate and collaborate. Loyola recommends using Skype for Business, Microsoft Teams, and email to effectively communicate and collaborate outside of the office. 

Do I need to install security software on my personal computer?

Yes. If you are using a personal computer, you are required to have some type of anti-virus protection installed on your computer. 

Free Software for Personally-Owned Computers

Will I be able to access the Loyola applications or tools that I need from home?

There should be no noticeable differences, except how you may access some applications. Some apps, such as Colleague, will require you to launch the application from Loyola Workspace.

How can I access my files remotely?

Employees can access their files remotely through OneDrive, Microsoft Teams, and MyWorkDrive.

Please note: If you do not save your work files in OneDrive, Microsoft Teams, or on a shared drive, you will not be able to access these files from outside of the Loyola network. For example, if your files are stored locally on your computer's My Documents folder, you will not be able to access these files.


You should never copy your Loyola files to your personal computer.

These files may contain varying sensitive data types. The Loyola Network has many security safeguards that are not installed on personal computers. 

How will people know I am available and connect with me?

We recommend using Skype for Business, Microsoft Teams, and email for collaborating. 

Skype for Business and Microsoft Teams both have a presence (also known as status) feature built-in to the applications (if you are signed on). We recommend staying logged in during your working hours and updating your presence as your availability changes throughout your shift.

Best Practices
  • Be in front of your computer & available during working hours (minus breaks/lunches)
  • Check & respond to emails and chats frequently
  • Update Presence/Status on Microsoft Teams/Skype for Business
  • Confirm your schedule with your direct supervisor

Can I work remotely from another location other than my home?

Working remotely from another location (other than your home) is at your discretion if you can meet specific requirements.

What if I do not have a stable internet connection at home?

Please contact your ISP (Internet Service Provider) in your area to discuss high-speed internet options and if any connections interruptions occur. If your connection is disrupted for more than 10 minutes, please contact your direct supervisor. 

Where can I find resources about teaching and learning remotely? (e.g. classes)

Remote instruction-related resources for students and faculty are provided on the Office of Digital Teaching and Learning’s Continuation of Teaching website.

Will I be required to use (MFA) Microsoft Multi-Factor Authentication when working remotely?

Yes, MFA is required. We recommend that you have at least two authentication methods available. We recommend your office telephone number for calls and a personal cell phone number for push notifications, text messages, and/or verifications calls (whichever method you prefer).