How to Stop a Citrix Session in Raiser’s Edge

Issue

Occasionally, in Raiser's Edge, software as a service freezes in the middle of a process or there are too many records that cause your process to freeze. 

Resolution

In the event that this happens, you may need to terminate the session. Below are the steps on how to perform this action:

1. Log in to Raiser’s Edge web view by visiting https://renxt.blackbaud.com 

2. Click the Pancake Menu and select Database options.

Pancake Menu>Database Options Screenshot of Steps Completed

3. Once the session loads, click the Terminate my sessions button.

Details

Article ID: 106010
Created
Thu 4/23/20 1:05 PM
Modified
Wed 4/14/21 10:28 AM