Microsoft Teams: Adjust your voicemail settings


To change your voicemail settings, click your profile picture, then Settings Calls

In the Voicemail section, click Configure voicemail. That is where you will find all your voicemail settings. 

Voicemail greeting

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 

Call answer rules

To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:

  • Let the caller record a message.

  • Let the caller record a message or be transferred to someone else.

  • End the call without playing your greeting.

  • Play your greeting and end the call.

  • Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

Default greeting language

Change your default greeting language by selecting the language you want under Greeting language

Text-to-speech voicemail greeting

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting

Note: If you have recorded a greeting, the recording will override the text-to-speech option. 

Out-of-office voicemail greeting

Type your out-of-office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you would like the greeting to play under Out of office greeting

Reference Page Entry

Microsoft. (2020). Manage your call settings in Teams. Retrieved May 19, 2020, from


Article ID: 108048
Tue 5/19/20 1:27 PM
Mon 5/3/21 10:53 AM