Microsoft Teams - Mac - Security & Privacy Issue

Issue

When using Microsoft Teams for the first time, Loyola-Issued Mac Users may report that they are unable to utilize their built-in camera or microphone.

Resolution

This is a preferences issue in security & privacy that requires assistance from the Help Desk. Please give us a call at 410-617-5555 so we can remote in and assist you with changing these settings.

Step 1: Navigate to System Preferences > Security & Privacy > Privacy Tab

Step 2: Ensure that the following items have a check mark next to Microsoft Teams. 

Step 3: If a checkmark is missing, an Admin password will be necessary to resolve.

Camera Microsoft Teams with Check Box selected
Microphone Microsoft Teams with Check Box selected
Accessibility Microsoft Teams with Check Box selected
Full Desk Access (Optional) Microsoft Teams with Check Box selected
Files and Folders (Optional) Microsoft Teams with Check Box selected
Screen Recording (Optional) Microsoft Teams with Check Box selected

Get Help

If you need additional assistance with Microsoft Teams, please review related articles, or submit a ticket to the Help Center.

Submit a Ticket

Loyola Microsoft Teams Articles

Microsoft Team Support

8.3.4

Details

Article ID: 110280
Created
Wed 6/17/20 12:41 PM
Modified
Mon 3/8/21 9:42 AM