Reactivate the MFA Authenticator App on a new Phone

Note: You will only be able to do this if you have set up a phone number as another authentication method. If you have not done this, please contact the Help Center at 410-617-5555 from 7:30 am until 5 pm.

Step 1: On your computer, visit

Step 2: Enter your Loyola email address. Choose Next.

Loyola Username Sign in Screen

Step 3: Enter your password.

Loyola Enter your password screen

Step 4: After entering your credentials, if you need to approve your sign-in request, select Sign in another way at the bottom of the window.

Sign in another way screen

Step 5: Select an alternative authentication method (to call your phone number) to verify your identity.

Select another authentication method screen

You will then be taken to your Security info page. Select Delete next to the Microsoft Authenticator method listed.

Delete Microsoft Authenticator

Step 7: Confirm you want to delete the authenticator app by selecting Ok.

Delete confirmation screen

Step 8: Once the Authenticator app has been removed, select Add Method to re-add the Authenticator app.

Add Method screen









Step 9: Follow the prompts to complete the setup of the Authenticator app. Complete steps 4 - 11 from the knowledge article, Microsoft Multi-Factor Authentication: Registration Process.

If you wish to have the Authenticator app set as your Default Sign-in Method, be sure to check this setting. If it is not set to Microsoft Authenticator – notification, select Change and select that as the default. 

Change default sign in method screen


Article ID: 113041
Mon 8/3/20 10:49 AM
Mon 4/19/21 9:51 AM