What do I do if my Zoom recording failed to convert?

Overview

Occasionally, when locally saved Zoom recordings are processing, they will run into an issue that shows as "file failed to convert". There are several troubleshooting steps you can try.

Manually Convert Your Local Recording

This process is done through the Zoom desktop application.

  1. Open the Zoom application on your computer and sign in using the SSO option.
    • If prompted, type in "loyola" for the Company Domain
  2. Click on the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click the Convert button.

This will manually force the conversion process and will often help. If this does not help, continue to the next option.

Delete Extraneous Files in Folder

This process is done through the folder location where your recording files are saved on your computer.

  1. Navigate to the folder that contains the recording files.
  2. Locate the files that read as Meeting name 01 or 02 that have the "failed to convert" message.
  3. Delete any other files that are not the "failed to convert" files.
  4. Double click on the "failed to convert" files to attempt to push them through the conversion process.

If this does not help, continue to the next option:

Contact Loyola Technology Support

We will need to work with Zoom to have the files converted.

  1. Please move the "failed to convert files" into a OneDrive folder (access OneDrive by going to office.loyola.edu).
  2. Share the folder with tmcmahon@loyola.edu and rjservant@loyola.edu
  3. Submit a ticket through the Technology Services Support portal. Provide a brief description of the issue and, if you are able, paste a share link to the OneDrive folder into the ticket.

Technology Services will work with Zoom support to convert the file and will provide the converted file back to you once it's completed.

Details

Article ID: 117799
Created
Wed 10/7/20 10:25 AM
Modified
Wed 3/10/21 10:42 AM