Report Phishing or Junk Messages

Tags email Outlook

Messages that your email account marks as junk are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your inbox, you can use the Report Message add-in to send the message to Microsoft to help us improve our spam filters. If you find an email in your Junk Email folder that's not spam, you can use the Report Message add-in to mark it as a legitimate email, move the message to your Inbox, and report the false positive to help Microsoft improve our spam filters. 

What is Phishing?

Phishing is the practice of luring you into disclosing personal information, such as bank account numbers and passwords. Often phishing messages look legitimate, but have deceptive links that actually open fake websites. If you select Phishing, a copy of your message may be sent to Microsoft to help update our filters, and the message will be moved from your Inbox to your Junk Email folder. 

What is Junk email?

Junk email messages are typically referred to as spam. These are messages that you don't want to receive that may be advertising products you don't use or find offensive. If you choose the Junk option, a copy of the message may be sent to Microsoft to help update our spam filters, and the message will be moved from your Inbox to your Junk Email folder. 

What is a Legitimate email?

If you know the sender and you're expecting the message, or if you receive a message that's mistakenly marked as junk, you can use the Report Message add-in to mark the message as Not Junk. This will move the message from the Junk Email folder back to your Inbox. 

Official Communications

ALL technology communications will originate from the office of technology support using the email address: ots@loyola.edu. If you receive a message from any other address, including another Loyola address, that is asking for sensitive or trusted information such as credit card or social security numbers, or passwords, this is NOT an official message. If you believe you are the target of a security attack, please contact Client Services for assistance.

Reporting misclassified messages 

Screenshot of the Outlook Report Message add-in

If you choose the Report Message button on the ribbon, you'll see several different options. 

  • Junk

  • Phishing

  • Not Junk

  • Options

  • Help

If you choose Junk, Phishing, or Not Junk, you'll have the option to send a copy of the message to Microsoft, along with your classification of the message. This is optional, but recommended so that the detection techniques can be improved.

Screenshot showing options for messages reported as junk or phishing attempts

Details

Article ID: 84591
Created
Thu 8/8/19 10:21 PM
Modified
Fri 8/28/20 5:50 PM