Microsoft Multi-Factor Authentication (MFA)

Enroll today!

Check your email client

Download the Microsoft Authenticator app today!

Download Microsoft Authenticator on the Apple App Store
Download Microsoft Authenticator on Google Play

Summary

Microsoft Multi-Factor Authentication (MFA) provides additional security for your Loyola account by requiring a second form of authentication, such as your smart phone. So, even if a hacker knows your password, your Office 365 account is protected! At that same time, you will also enroll in Self-Service Password Reset. The enrollment process is very simple and you can sign up now.

Project Timeline

Students: On June 3rd, all students and the Class of 2020 Alumni must be enrolled in MFA for Office 365 accounts. As of August 3rd, 2020 students and the Class of 2020 Alumni will be required to use MFA for all other Loyola accounts.

Please note: You must enroll with an authentication method that you always have with you, so you do not get locked out of your Loyola email account. For this reason, it is critical that students enroll in Microsoft MFA themselves; it cannot be done by a parent or guardian on student's behalf. Your Loyola password should never be shared with anyone.

Faculty, Staff Admin: As of June 15th, 2020 faculty, staff and admin may begin enrolling in MFA. Loyola will be replacing DUO with Microsoft Multi-Factor Authentication (MFA) on August 3rd. On that date, all faculty, staff, and administrators need to be enrolled in Microsoft MFA to access Loyola accounts

If you have any questions, please contact the Help Center at: Telephone: 410-617-5555, Email: ots@loyola.edu 

Who?

All Loyola students, faculty, and employees will need to to enroll in Microsoft MFA and Self-Service Password Reset.

When?

Students: You can enroll now! Use the wizard to walk through the steps to enroll your account; there are also step-by-step instructions available. As of June 3rd, students are currently using this to sign into their email, OneDrive, and other Office 365 services. By enrolling early, you can make your transition to Microsoft MFA much smoother and eliminate the risk of being locked out of your Office 365 account on June 3rd. Later this year, MFA will be activated to protect your account on other sites, such as Moodle and Zoom.

Faculty, Staff Admin: You can sign up now! Visit loyola.edu/enroll-mfa to go through a wizard to get your account enrolled for MFA and Self-Service Password Reset. On August 3rd, you will begin using MFA to sign into your email, OneDrive, and other Loyola accounts; you will use Microsoft MFA for anything that you currently use DUO for.

For instructions, please view the article, Microsoft Multi-Factor Authentication: Registration Process.

What to expect?

Students: Beginning June 3rd, your Office 365 account will be protected by Microsoft MFA. After that date, you will be prompted for Microsoft MFA when you log into Office 365 from a new location or device. You will have the ability to save your browser for 30 days so you will only need to use Microsoft MFA to log in from your trusted device every 30 days. You will not typically be prompted for Microsoft MFA while on campus.

Faculty, Staff Admin: Beginning August 3rd, your Loyola accounts will be protected by Microsoft MFA. After that date, you will be prompted for Microsoft MFA when you log into your accounts from a new location or device.  You will have the ability to save your browser for 30 days so you will only need to use Microsoft MFA to log in from your trusted device every 30 days.  You will not typically be prompted for Microsoft MFA while on campus. 

Faculty will no longer use DUO after August 3rd, 2020. 

Ensure your email app is compatible

Some email apps use Basic Authentication, an older, less secure way of accessing Office 365. These apps are not compatible with Microsoft MFA. Unfortunately, for some individuals this means that their favorite method of checking email or calendar may stop working. In some cases, a settings update and/or an operating system upgrade may be required. In other cases, the only option will be to switch to a supported app.

Outlook

Outlook on the Web

If you use a web browser to check your mail/calendar at https://houndmail.loyola.edu/, then you do not need to do anything. Outlook on the Web already uses Microsoft's secure login.

Outlook for PC and Mac

Depending on which version of Outlook you are using, you may need to upgrade.

Outlook Mobile

The Outlook mobile apps for iOS and Android are fully compatible with Microsoft's secure login requirement. If you are using Outlook on a mobile device, no action is needed.

Other Mail and Calendar Applications

Mac Mail and Calendar

  • macOS 10.14 (Mojave) and newer: The Mail and Calendar apps that come with macOS 10.14 (Mojave) and Mac OS 10.15 (Catalina) will continue to work. Depending on how you originally set up your Mac, you may need to delete and re-add your email/calendar account profile to avoid a service interruption.
  • macOS 10.13 and older: The built-in Mail and Calendar apps that came with macOS 10.13 or older will not work. To continue using those apps, you will need to upgrade your macOS, or you can switch to using Outlook for Mac or Outlook on the Web. 

IMAP/POP Applications like Thunderbird, Eudora, PINE, etc.

Email applications that use Basic Authentication in combination with POP, IMAP, or Exchange ActiveSync will stop working. Examples include Thunderbird, Eudora, PINE, and the current POP version of Gmail's "Check mail from another account" feature. If your application's developer offers a version that supports Modern Authentication, you can upgrade. If an updated version is not available, we recommend switching to the latest version of Outlook or using Outlook on the Web.

iOS Mail and Calendar Mobile Apps

  • iOS 11 or newer: The Mail and Calendar apps that come with iOS 11 or newer will continue to work; however, you may need to delete and re-add your email/calendar account to avoid a service interruption.
  • iOS 10 and older: The built-in Mail and Calendar apps for iOS 10 and older will not work. We recommend upgrading your device to the latest version of iOS or switching to Outlook for iOS.

Android Mail and Calendar Mobile Apps

Many versions of Android only support Basic Authentication, and are not compatible with Microsoft MFA. To avoid a service interruption, you may need to install Outlook for Android.

 

 

Details

41853
Created
Mon 2/3/20 10:37 AM
Modified
Thu 6/11/20 3:39 PM