Microsoft Teams Voice

Beginning summer 2021 and continuing through early 2022, Technology Services will be migrating the telephone system from Skype for Business to Microsoft Teams. We will be in touch with groups involved before their migration to ensure that the timing will work, and the transition is smooth.

Once the migration is complete, all internal and external calls will take place in Teams, giving you a single tool for chat, voice calls, video calls, and document collaboration. For now, you can continue to use your headset or desk phone as usual with Skype for Business.

What this means for you

  • You will no longer use the Skype for Business application for calls, instant messages (IM)/chat, or meeting scheduling.
  • Once your phone number is moved completely to Teams, all calls, including internal and external calls, will be made through Teams.
  • You will be able to make calls from the Teams app on your existing phone computer or mobile device as well as from your desk phone. 
  • Old voice mails and personal greetings will be converted Teams
  • Once you have been migrated, your IMs/chats will take place in Teams only.  Other users will be able to send you a message from their Skype for Business app if they choose, but it will land in your Teams app.
  • You can only schedule meetings in Teams, however, you will be able to join Skype for Business meetings that other people create.
  • External contacts in your Skype for Business contact list will not be migrated to Teams.
  • If you do not see a dialpad in Teams after being migrated, sign out of Teams and then sign in again, and it should appear.

Important: communication with those not using Teams

  • When you initiate a call or chat from Teams to anyone within your department or community, that call or chat will land in their Teams application.  If that member does not use or monitor Teams, they will appear offline and will not be reachable by chat.  Any calls will go straight to their voicemail.  They will receive a voicemail notification in Outlook if you leave one, but Outlook will not send an email for missed calls.  You will need to leave a voicemail for them to be notified.


  • You can continue using your current desk phone if you wish.  Some initial sign in steps will be required, and there are a few limitations in functionality​​.
  • Most of us have been using our laptops and headsets to work remotely during the pandemic.  As a cost-savings initiative, the University encourages the continued use of headsets with Teams as we return to the office. If you do not want to keep your desk phone, bins will be provided per building/floor for phone drop-off. 
  • The Teams mobile app is preferred for making and answering calls on the go.  If you choose to use call forwarding, rules will need to be set up again through the Teams application. Please see this page for instructions.

Emergency calling

Due to a Microsoft setting that we cannot change, location information is not automatically sent to 911 if you call from your desk phone.  Emergency calls made from your desk phone will route to a relay center first where an operator will ask for your location.  The call will then go to 911.  We suggest the following best practices for emergency calling:

  • If you are on the Evergreen campus and need to make an emergency call, we encourage you to dial 5911 so that Loyola Public Safety can respond and route City emergency services to your location. 
  • If you are on the Timonium campus and need to make an emergency call, please call 911 and provide your location information to the operator.
  • Tech Services will be providing reminder stickers for your legacy desk phone with this information for both campuses.

Training options

Technology Services has created training content/resources for Loyola employees to learn more about the various calling features in Microsoft Teams. These training materials include an infographic, self-guided training, knowledge base articles and micro-learning videos.  Refer to this link for details: Microsoft Teams Voice Training 

Get Help

If you need additional assistance with Microsoft Teams, please review related articles, or submit a ticket to the Help Center.

Submit a Ticket

Loyola Microsoft Teams Voice Training

Loyola Microsoft Teams Articles

Microsoft Teams Support



Service ID: 49641
Wed 3/24/21 10:29 AM
Mon 11/15/21 12:46 PM